Frequently Asked Questions
Everything you need to know about your Z SUPPLY order.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also log into your account to view your order history and current status.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How should I care for my Z SUPPLY garments?
To maintain the softness and fit of our signature fabrics, we recommend machine washing cold on a gentle cycle and laying flat to dry or tumble drying on low.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping rates and delivery times vary based on your location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is placed, we are unable to make changes or cancellations. Please review your cart carefully before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay, allowing you to buy now and pay later in interest-free installments.